FAQ
Products on your online store
What products are not available on the fundraiser program?
Products that are not available on the fundraiser program
are marked with a X unavailable on the fundraiser
program.
Why am I not allowed to purchase all products on your site through a fundraiser group?
The fundraising products are chosen because they are the most popular
items in our store. We have hundreds of products that we grow at the
greenhouse but need to streamline the process so groups
can easily sort and distribute the plants.
Can I use a gift card I bought to buy online for pick up in store orlocal delivery?
Gift Cards are a physical card that can be used in-store or at farmers'
markets.
They are not accepted as payment for wholesale or fundraiser purchases.
At this time we are unable to accept them for Online Order payment. Online
Orders are payable by credit card or INTERAC e-Transfer only.
Fundraising
How do I participate in the fundraiser?
Contact the greenhouse for more information.
With limited delivery spots possible, you must book early. You can find more information on the different fundraisers we run here.
How to place a fundraising order?
As with anything new, there have been a few
questions about how to place a fundraising order on our website. The process is
quite simple; often making people think that there must be a step that has been
missed. We hope the following guide helps you with placing your order.
Can I pick up my fundraising order at the greenhouse?
Unfortunately, we have to ship all fundraiser orders to the group that they were ordered from where they are then distributed to the purchasers. If you prefer to come to the greenhouse, purchase plant cards that can be redeemed at the greenhouse at a time that is convenient to you. Not only will you find the products listed in the fundraiser catalogue, but also hundreds more varieties.
Can I use my Plant Gift Cards to purchase items through the fundraiser?
No they cannot be used
to pay for products purchased through a fundraiser.
The gift cards never expire and can be used at our on-site retail location greenhouse and at our Booth at the St Norbert Farmer’s Market, And Downtown Winnipeg Market.
I want to add to my existing fundraiser order
If you want to add items to your fundraiser order, we recommend you place an additional order through our website.
Can I cancel or modify my fundraiser order?
Cancellation or modification of a fundraiser order can not
be done after April 30th.
Pickup in Store and Local Delivery
What is your delivery area?
Our delivery area is within the city of Winnipeg and some surrounding communities. For a full list please visit our Delivery Area page.
How do I place a pickup or delivery order?
Once you add items to your cart, you will then be able to select your receiving method on the cart page. Either pickup in store or delivery.
Pickup in store
Select your date and time of pickup in addition to notes if another individual maybe
picking up your order. View extended guide
Delivery
Select the requested week you are wanting your order delivered. We delivery Monday through Friday. View extended guide
I want to add to my existing delivery order
Due to the way our online system operates, we cannot add to delivery orders.
Please contact us at this form here so we can help you get the
additional products you want added to your order.
I want to add to my existing pickup in store order
Due to the way our online system operates, we cannot add to pickup instore orders.
What we recommend is you can make another order through our website for the same date and time. We would appreciate it if in the pickup notes you reference your original order number.
Growing Conditions
Do you use pesticides?
We use an integrated pest management system that begins with keeping the environment clean and starting with clean growing practices. We use biological predators and parasites to seek out any pest outbreaks and deal with them naturally. Pesticides are a control practice of last resort and are never applied to any food related plant. We never use neonicotinoids.
Do you Grow Genetically Modified Organism (GMOs)?
No, we do not grow Genetically Modified Organisms.
When is it safe to plant out my flowers?
Only Mother Nature knows when the last day of frost will be. Please protect your plants from the cold. Even in a garage or shed the frost can creep in and damage your plants. Bring them into a heated
area if the temperature is going to dip. If your plants are already in the
ground, cover with blankets.
How do I care for my plants if I cannot plant them right away outside?
Plants are living things and require attention. Place in indirect sunlight outside if
temperatures allow and water as necessary. A north or east side of a building is best. If frost is predicted, take preventative measures. Be careful not to
over water your plants.
In cool and low light conditions, plants require less water. Check the soil moisture level before watering the plant. Over watered plants have the same
wilting symptoms as a dry plant, as the roots are beginning to die back from lack of air. Do not leave in a darkened shed or garage for more than 24 hours.
General
Do your gift cards expire
The gift cards never expire and can be used at our greenhouse and at our Booth at the St Norbert Farmer’s Market, and Downtown Winnipeg Market. They cannot be used to pay for products purchased through a fundraiser or wholesale purchases.
How long does my cart stay active?
As long as the products don't run out of inventory your cart will remain active as Shopify does not delete them. However this may vary depending on browser settings. If you forget about your cart, we will automatically send you a reminder email after 12 hours of being inactive.
What is your refund/ return policy/ warranty?
What are the employment opportunities at Glenlea Greenhouses?
We are always seeking energetic individuals to join our team. You can see the available positions here.
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